Return and Refund Policy

Puka Maui Return Policy

At Puka Maui, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely delighted with your order, we have outlined our return policy below:

Returns and Refunds Conditions:

1. Timely Return: Please initiate the return process within 5 days of receiving your order. We recommend contacting us as soon as you decide to return an item.
2. Product Condition: To be eligible for a refund, the returned product must be in its original, unused, and undamaged condition. Any items that show signs of wear, use, or damage, including dirt or stains, will not be eligible for a refund.

Return Process:

1. Contact Us: To initiate a return, please contact our customer support team at Jordy@puka-maui.com within the 5-day window from the date of delivery. Include your order number and a brief description of the reason for the return.
2. Return Shipping: You will be responsible for the cost of shipping the item(s) back to us. We recommend using a trackable and insured shipping method to ensure safe return.
3. Inspection and Refund: Once we receive your returned item(s) and inspect them for compliance with our return policy, we will process your refund. Please allow up to 10 business days for your refund to be processed and reflected in your original payment method.

Exclusions:

Please note that personalized or customized items are not eligible for returns or refunds unless they arrive damaged or with a manufacturing defect.

We take pride in the craftsmanship and quality of our products and aim to provide the best possible customer experience. If you have any questions or concerns about our return policy, please do not hesitate to contact us at Jordy@puka-maui.com. Your satisfaction is important to us, and we will do our best to address your needs promptly and fairly.

Mahalo for choosing Puka Maui .